Guest Engagement Center Representative

Loews Hotels & Co seeks a Guest Engagement Center Representative to engage with guests via phone and text, ensuring requests are handled with care and professionalism. This role involves maintaining hotel knowledge, communicating with properties, and accurately documenting guest requests. Responsibilities include answering calls, directing guests, and providing assistance with various needs, ensuring guest satisfaction. The ideal candidate should have 1-2 years of customer-facing experience, preferably in hospitality or sales, with strong communication and computer skills.