New CSM I

Carrot Fertility is looking for a Customer Success Manager I to both delight our Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team. You’ll report to our Manager of Customer Management. For your Small Business partnership customers, you’ll ensure all operational aspects are tended to, support customer launches and maintain high levels of customer satisfaction. You will support the Manager of Customer Success with operational tasks and respond to customer needs, questions, and requests. For the administrative and analytical support portion of the role, you’ll be a Customer Success files and data guru, supporting all teams and customers with eligibility, reporting, and escalations. The expectation is that your time is split evenly between direct management of the Small Business partnership portfolio and team-wide administrative and analytical support.