New Customer Solutions Consultant, Ada Accelerate

This Customer Solutions Consultant role will provide customer success and support to Ada’s SMB and MME customers through resolving inquiries, advising with AI expertise and ensuring optimal value realization of the platform. You will leverage internal tools via AI and automations to support surfacing actionable customer insights at scale. This role includes designing and executing automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention. This role collaborates across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals.