Advise management on dental strategy for growth and ensure the department meets performance metrics.
Implement cross-training within the department to maintain continuity of operations during team absences.
Lead all aspects of management for direct reports including hiring, onboarding, coaching, and performance management.
ACS Benefit Services is a subsidiary of Blue Cross NC, focusing on providing accessible, caring, and trustworthy third-party administrator (TPA) services. Blue Cross NC has over 5,000 employees and is dedicated to improving the health and well-being of North Carolinians.
Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.
Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. They are a fully distributed, remote-first team with employees across the US, coming from a fresh $21M Series A round of funding.
Lead, coach, and inspire a team of technical support professionals.
Make it easy to get help, solve issues quickly, and prevent future problems.
Combine leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.
Oversee daily operations of all technical departments.
Ensure SLA adherence and quality control.
Partner with Client Success on service reviews.
SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. They are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place.
Build and maintain trusted client relationships, acting as a primary point of contact.
Onboard new customers, providing technical support, and resolving issues.
Collaborate with Product and engineering teams to address product reliability.
Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.
Provides accurate payment posting to accounts and analyzes accounts.
Identifies issues with payments and reconciles accounts for credits.
Monitors accounts receivable and communicates payment denials.
Gen4 is committed to providing an incredible patient experience. They foster a doctor-centric organization with a focus on culture, high performance, and growth, and seek individuals excited to be part of their growing company.
Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Shape market strategy for dental solutions in the United States and Canada.
Lead product launches and drive growth through effective portfolio programs.
Collaborate with global teams to implement impactful marketing campaigns.
Jobgether is a platform that uses AI to match candidates with jobs and ensure fair and objective application reviews. They aim to identify top-fitting candidates and share shortlists directly with hiring companies, emphasizing data privacy and AI support in recruitment.