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What You’ll Do:

  • Advise and assist management on all matters regarding Dental strategy for growth
  • Ensure the department meets monthly performance metrics and reporting requirements
  • Implement cross-training within the department to maintain continuity of operations during team absences

What You Bring:

  • Strong leadership presence with the ability to set direction, drive accountability, and develop high-performing teams.
  • Proven ability to manage workflows, optimize processes, and oversee training, development, and scheduling across multiple functions.
  • Deep working knowledge of dental operations, including claims adjudication, customer service, appeals, and audit requirements.

Skills:

  • Proficient in Microsoft Office applications—including Word, Excel, PowerPoint, and Outlook—with the ability to interpret and present data.
  • Excellent verbal and written communication skills with strong presentation capabilities for internal leadership and clients.
  • Strong critical thinking skills with the capacity to evaluate issues, identify solutions, and make sound business decisions.

ACS Benefit Services

ACS Benefit Services is a subsidiary of Blue Cross NC, focusing on providing accessible, caring, and trustworthy third-party administrator (TPA) services. Blue Cross NC has over 5,000 employees and is dedicated to improving the health and well-being of North Carolinians.

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