Technical Support Manager

Team Leadership:

• Provide oversight for the teams, ensuring alignment with organizational goals.
• Coach and guide team members, fostering professional growth and maintaining high performance standards.
• Draft and deliver performance reviews.

Client and Partner Relations:

• Act as a point of escalation for clients, resolving issues promptly and effectively.
• Serve as a liaison between external partners and internal development teams.
• Actively nurture professional relationships with clients.

Operational Excellence:

• Spearhead the recruitment and training process for departmental staff.
• Ensure compliance with relevant federal, state, and institutional policies.
• Act as a liaison between internal teams to streamline communication.