Provide full lifecycle Operations & Maintenance (O&M) support for all systems, ensuring availability, stability, security, and performance.
Perform daily system health checks across all environments, verifying application services, web services, job services, connectivity, and operational readiness.
Monitor, maintain, and optimize Azure-based servers, Windows servers, and hosted application environments, ensuring system uptime, performance, and capacity stability
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.
Work with leadership coordinating services functions and client experience across service lines.
Provide support to the solution architecture presales team to align presales and delivery expectations.
Help foster and build relationships between team members internal and external to 3Cloud.
3Cloud hires people who aren’t afraid to experiment or fail, and who are willing to give direct and candid feedback. They challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for clients.
Oversee daily operations of all technical departments.
Ensure SLA adherence and quality control.
Partner with Client Success on service reviews.
SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. They are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place.
Lead, mentor, and develop a team of IT Systems Engineers.
Maintain hands-on involvement in the administration and optimization of enterprise SaaS applications.
Manage vendor relationships for enterprise applications, including contract oversight, service level monitoring, and escalation management.
Rush Street Interactive is a market leader in online casino and sports betting, currently operating real-money gaming with their brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. They are building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences.
Future Works is an AI-native operations and data firm that helps high-footprint companies move faster with fewer resources. The company is building a low-error, high-output team.
Lead planning, scheduling, implementation, and execution for a multi-cloud research enclave.
Direct day-to-day operations, including capacity planning and technical assistance.
Own metrics and dashboards for enclave performance and drive improvements.
Jobgether is a platform that connects job seekers with companies. They use AI-powered matching to objectively and fairly ensure your application is reviewed more quickly.
Manage the repository of PS operational content and execute the PS offer release process.
Maintain the PSA platform, ensuring data accuracy, reporting reliability, and system stability.
Manage and mentor a team of four analysts across the US and India.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, offering a CustomerOS platform to orchestrate the customer journey. More than 2,000 companies use their applications and AI agents to drive learning, adoption, community connection, and success for their customers.
Responsible for custom architectural design, implementation, monitoring, and maintenance for production application environments.
Work with the Principal Software Engineer on technical architecture and design based on customer product requirements.
Hands-on commissioning, configuration, administration, documentation, and support for all on-prem & cloud (AWS) environments.
NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming, theme parks, and consumer experiences. They own leading entertainment and news brands and are a subsidiary of Comcast Corporation, committed to improving communities and fostering an inclusive culture.
Lead and scale Canadian patient support operations.
Design and optimise operational workflows.
Act as the escalation point for critical issues.
Eucalyptus is on a mission to make good health last a lifetime, focusing on long-term care and preventable chronic conditions. They are behind Juniper, a large weight-management program, and have raised $100M+ from investors, demonstrating 130% YoY revenue growth.
Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.
Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. They are a fully distributed, remote-first team with employees across the US, coming from a fresh $21M Series A round of funding.
Own the strategy and execution for Runtime Platform.
Set the technical direction, build and develop the team, and are accountable for outcomes.
Translate product needs into platform capabilities and building trust through consistent delivery.
Wealthsimple aims to help everyone achieve financial freedom by reimagining how people manage their money. As the largest fintech company in Canada, it has over 3+ million users and manages more than $100 billion in assets, fostering inclusive and high-performing teams.
Drive the technical vision and strategy for your team; to inform what we build and how we build it.
Hire, mentor, and grow the engineers on your team, from setting them up for success during onboarding to challenging them to grow throughout their careers with the company.
Contribute directly to the team’s work via code, technical decision making and architectural and operational improvements.
Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. They are a business bank account that automates taxes and expense tracking because they believe small business owners should spend more time doing what they love and less time on their business finances.
Manage a growing team of high performance engineers focused on building high quality quality infrastructure platforms.
Provide strategic leadership for a team of Infra/DevOps engineers, focusing on hands-off management that empowers team autonomy while ensuring alignment with organizational goals
Mentor and grow engineering talent, focusing on career development and building a high-performing, innovative team culture
CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. They have a mission to stop breaches and have redefined modern security with the world’s most advanced AI-native platform, fostering a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers.
Troubleshoot, analyze, and maintain the IT infrastructure of client environments.
Design, implement, and manage Microsoft and Azure based environments.
Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business, employing more than 1,200 people all over the United States.
Onboard new customers and introduce them to our products and support processes.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. As the company that publishes Ubuntu, they are changing the world of software with 1200+ colleagues in 75+ countries.
Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.
DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.
Lead and manage engineering teams to deliver high-quality, scalable software.
Hire, onboard, and train engineering talent to support career growth.
Collaborate with Product, QA, Customer Support, and Operations to translate business requirements.
Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.
Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
Clearly explain complex solutions to customers and document them for future use.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Grow and sustain a high-performance mortgage field services team.
Lead remote teams, both onshore and offshore.
Leverage customized technology tools to maximize team performance.
Altisource is a publicly traded, financially stable organization that empowers its leaders to operate with entrepreneurial autonomy. They are seeking a results-oriented Director of Operations-AFS to lead their Field Services division.
Lead and develop a high-performing GitLab SaaS Production Engineering team.
Drive the unification of platforms, tooling, and processes.
Collaborate with teams to define, prioritize, and manage the team roadmap.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their high-performance culture is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential.