Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Develop and continuously optimize supply plans to safeguard Eucalyptus’s inventory position and ensure sustainable growth.
Oversee end-to-end stock ordering cycles and collaborate with cross-functional partners to guarantee timely and compliant delivery of medicines to patients in Canada.
Proactively monitor supply and demand capacity, identifying potential risks such as stockouts or shortages, and recommend corrective actions.
Eucalyptus' mission is to make good health last a lifetime. They are behind Juniper and a growing family of digital healthcare clinics across men’s health and well-being, fertility, and skincare. Eucalyptus has scaled to over 100,000 monthly active patients across their weight-management program.
Lead, coach, and mentor PCA Leads; indirectly oversee the full PCA team.
Own forecasting, staffing plans, and scheduling strategy for all PCA coverage across chat, phone, and ticket queues.
Design and oversee quality assurance programs, including auditing, coaching, and root-cause analysis.
9amHealth is a cardiometabolic care company that offers custom care plans, prescription medications, and expert guidance to help members live healthier. It is a San Diego, California-based company with a collaborative learning mindset and a passion for improvement.
Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.
Directly manage a remote team of Care Partners, providing guidance and support.
Design and improve operational processes to ensure high clinical quality.
Monitor key performance indicators to measure success across different teams.
Medsien provides scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's technology solutions to implement remote care management programs, personalize every interaction, and improve the lives of the people who need it most.
You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Provide support and service to providers and members.
Effectively problem solve and contribute positively to a team environment.
Ensure the person making the inquiry receives the highest level of customer service possible.
Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.
Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Lead and optimize the organization’s operational processes, focusing on efficiency, quality, and compliance.
Oversee clinical forms processing, implement workflow improvements, and ensure timely and accurate delivery of services.
Mentor and develop your team, establish performance standards, and collaborate with senior leadership to execute operational strategies.
This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly and fairly.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Owns end to end operations and expansions for our provider networks in the US & Canada.
Deeply understand and elevate Carrot’s strategic positioning within the US & Canada healthcare and provider ecosystems.
Define and deliver on KPIs related to provider network operations response including establishing goals, methodology on measurement/tracking, and execution.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through life's memorable moments. They are trusted by multinational employers and health plans, offering localized support in over 170 countries and 25 languages.
Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.
Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.
ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
Own the prospect experience by designing and refining workflows from initial contact through scheduling.
Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.
Lead clinical workforce capacity and surge planning to ensure the organization can respond effectively to demand variability, growth, and unexpected volume spikes.
Partner with clinical leadership and finance on headcount planning and staffing models, ensuring appropriate coverage to meet current demand and forecasted growth.
Define, build, and maintain clinical operations metrics, dashboards, and reporting to track performance, utilization, productivity, and operational risk.
Wisp connects patients with hassle-free sexual and reproductive care online, providing discreet and convenient treatment. They are a growing, fully-remote team in the United States committed to their mission, passionate about results, and eager to build something amazing.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.