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  • Oversee daily operations related to patient medication refill administration and inbound pharmacy patient inquiries.
  • Manage clinic level and/or hospital service level escalations; build and action plan for resolution.
  • Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets.

Microsoft Office Excel Word Communication Leadership

17 jobs similar to Patient Support Manager - Pharmacy Remote

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  • Provides integrated off-site support to patients, pharmacists, and providers for total quality patient care.
  • Delivers medication adherence support utilizing various tools and applications.
  • Educates prospective pharmacy patients on how the hospital pharmacy improves their overall care.

Shields Health Solutions partners with hospitals to build and manage specialty pharmacies within their systems. They aim to improve medication access, adherence, and outcomes for patients with chronic conditions.

US

  • Lead, coach, and develop Team Leads and Member Services Associates.
  • Own performance outcomes for medication access including resolution time, pharmacy turnaround, quality scores, and member satisfaction.
  • Serve as the primary operational partner for pharmacy vendors, owning escalation patterns, performance issues, and workflow alignment.

Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. They have raised more than $425 million in funding and have been recognized as a Time 100 Most Influential Company and a Fast Company Most Innovative Company.

  • Review and audit prescriptions and delivery slips for completion and accuracy.
  • Collaborate with clinicians in specialty clinics to ensure seamless medication management and adherence.
  • Educate patients on how pharmacy services enhance care and improve outcomes.

Shields Health Solutions is a fast-growing leader in specialty pharmacy management services, dedicated to making a real difference in patients’ lives.

US

Oversee a team of pharmacy technicians in the prior authorization process. Analyze data and provide recommendations to maximize team agility and performance. Generate and deliver reports on technician metrics to stakeholders.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans.

US

  • Provide integrated support to patients and physicians, taking a hands-on approach to improve patient care quality.
  • Develop personalized relationships with patients and prescribers to enhance medication adherence and promote evidence-based care.
  • Monitor patient adherence across sites and disease categories, focusing on oncology and other specialty-specific conditions.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment.

US

  • Proactively grow the specialty pharmacy patient population by identifying eligible patients.
  • Complete patient benefits investigations using approved tools and systems.
  • Collaborate with team members to provide integrated, quality patient care and contribute to process improvement initiatives.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment.

US

Provide medication management for individuals, including medication reconciliation, dose optimization, and medication adherence counseling. Collaborate with the interdisciplinary care team to develop individualized care plans that align with evidence-based guidelines. Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

  • Oversees daily operations in the specialty pharmacy call center.
  • Leads workflow optimization and staff professional development through direct supervision.
  • Assists with execution of strategic initiatives pertaining to call center specialty pharmacy operations.

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves.

US

  • Answer incoming calls and assist customers, pharmacies, and doctor offices.
  • Research information in databases to resolve customer service issues.
  • Maintain composure in escalated situations.

At Qualfon, they are focused on delivering engaging interactions and positive experiences that leave a lasting impression.

Philippines

  • Help patients understand provider instructions.
  • Ensure orders and documentation are accurate.
  • Route clinical questions to providers appropriately.

LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.

US

  • Lead a team responsible for generating and posting physician and APP schedules, ensuring efficiency and compliance with operational goals.
  • Identify and implement opportunities to optimize scheduling processes, improve response times, and reduce costs.
  • Coach, mentor, and develop team members while managing performance, payroll, and administrative responsibilities.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

$130,000–$155,000/yr
US

  • Support the AVP of Medical Cost Containment in the implementation, process improvement, and optimization of clinical programs.
  • Manage a team of 8 pharmacists through a remote setting, overseeing a countrywide prior authorization program specific to workers compensation claims.
  • Monitor, analyze, and trend clinical program data to assist in the development, implementation, and driving of key initiatives.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

US

  • Oversee daily operations of program management, ensuring proper workflow and staff supervision.
  • Act as a primary contact, facilitating communication between the operational team and clients.
  • Contribute to enhancing patient outcomes and improving healthcare services through leadership and decision-making.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with the hiring company.

US

  • Collaborate with suppliers to identify and mitigate potential supply chain issues.
  • Serve as a point of contact for day-to-day matters and regular business reviews.
  • Develop relevant internal and external SOPs to reflect market best practice.

Blink Health is a healthcare technology company focused on making prescriptions accessible and affordable. They're a collaborative team that invents new ways of working in an industry that has historically resisted innovation.

US

  • Provide real-time operational support to physicians.
  • Manage schedules across 1099 and W2 providers.
  • Serve as a key liaison between providers and patients.

Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. They're a Series B startup founded in 2022, backed by Inspired Capital, Craft Ventures, and Menlo Ventures; their fully remote U.S. team is lean, mission-driven, and growing quickly.

US

  • Provide general medical office administrative support.
  • Answer telephone calls and take and route messages.
  • Interface with physicians and patients.

Stony Brook Surgical Associates, UFPC supports the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities.

Act as customer service liaison for the Occupational Medicine Team, managing all contacts through multiple channels. Resolve customer problems by clarifying their complaint, determining the cause of the problem, and providing appropriate solutions. Provide daily support to the sales team by assisting employer accounts’ requests.

CityMD is a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.