Director, Platform & AI Strategic Operations

ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The Platform & AI organization is responsible for the releases that underpin both monetized and non-monetized Platform products as well as AI capabilities that serve all other ServiceNow Workflows and solutions. They are rigorous about building and maintaining a resilient foundation, connected data, and secure and trusted agentic AI for their customers. They are looking for a Director, Platform & AI Strategic Operations to partner with Sr. Director and VP, Platform & AI Strategic Operations to play a critical role in shaping the fundamental direction and purpose of Platform and AI, with the ability to gain a deep cross-BU understanding of ServiceNow’s AI vision, market impact, and pricing and packaging implications. You will act as a trusted advisor who guides strategic initiatives and untangles complex problem sets, supported by pre-established data frameworks and insights.