Senior Cloud Capacity Engineer

The Operations team is responsible for the capacity of ServiceNow customers, and you get to manage, monitor, and manipulate the server farm behind ServiceNow’s cloud. Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform, while working directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base. Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring. Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design. Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues. Enhance processes and tools necessary to simplify and provide consistent project execution and provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.