Research Operations Program Manager

We are seeking a Research Operations Program Manager to join our UX Research & Insights (UXRI) organization – a team of 140+ UX and Product Researchers. You will be joining a rapidly scaling global Experience Team (EX) of over 1,000 UX professionals (Research, Design, Product Content, and Ops) working to create product experiences that users love. In this role, you’ll be the backbone that enables smooth collaboration, operational excellence, and continuous improvement that powers the success of our research organization. You’re comfortable working in ambiguity and eager to jump in where needed to remove roadblocks and keep projects moving forward. Bring structure, clarity, and momentum to projects and programs that enable team effectiveness. Support tool and vendor procurement process by gathering requirements, evaluating options, and assisting in implementation.