User Adoption Lead

In this critical role, you’ll guide customers through tailored training programs and user adoption strategies that ensure success with the ServiceNow Platform. You’ll work cross-functionally, influence key stakeholders, and drive high-impact outcomes—all while balancing timelines, deliverables, and resources. Lead user adoption engagements from pre-sales through successful delivery, ensuring scope, timelines, and business outcomes are met. Partner with ServiceNow University Consultants and account teams to design and deliver training and user adoption strategies tailored to customer needs. Advise customers on appropriate user adoption offerings and learning solutions from the ServiceNow University catalog. Manage all client-facing and internal deliverables, including project plans, issue/risk registers, status reports, impact analyses, communication plans, training strategies, job aids, videos, and measurement frameworks.