Senior Platform Architect

The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap. Translate business information and technical requirements into an architectural blueprint to achieve complex goals.