As a Principal Platform Architect at ServiceNow, you will play a critical role in guiding customers through their digital transformation journey. This involves leading solutioning and scoping discussions during pre-sales and driving the successful delivery of strategic, multi-workflow, term-based projects. You'll provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform, engaging with senior stakeholders and ensuring alignment between business objectives and technology solutions.