Principal Engagement Manager

This role is pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. You will build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. In this role, you will use your advanced leadership skills and expertise in delivery and utilise  Now Create , the ServiceNow Implementation Methodology, to drive successful customer outcomes. As the Principal Engagement Manager, you will lead the delivery team throughout large, complex customer engagements and drive the overall vision and direction. You also work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered. You will apply expertise from the methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success. You are also responsible for establishing program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives. This position requires experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.