Program Specialist

The Global Learning & Development (GLD) team designs, develops and delivers learning solutions for ServiceNow’s Success, Technology, Experience, and Platform (STEP) Organization. GLD sits within the ServiceNow’s Global People organization, supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. As a Program Specialist you will lead and drive program, launch, and ongoing improvements to STEP learning programs for AMS. You will monitor, evaluate, and measure program performance to drive optimization and scalability, support the planning, logistics, and execution of STEP learning programs, workshops, and virtual training events. The ideal candidate is naturally curious and passionate about the program management space to execute experience-centered programs to ensure a seamless, impactful learner experience.