Principal Outbound Product Manager

The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio. ServiceNow is looking for a Principal Outbound Product Manager to manage our Telecom product releases and guide customer adoption initiatives for our Teleco and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. You’ll develop a deep understanding of our Telecom and Media customers, their use cases, obstacles, and goals. Guide and support the adoption of our Telecom and Media products across high-impact accounts. Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and management teams and create technical enablement and adoption content that highlights product value.