Staff Service Readiness Engineer - DCO

The Data Center Services – Operations Engineering (DCS-OE) team exists to operationalize tooling, data insights, and systems that enable global data center performance, forecasting, and technical documentation at scale. This team supports ServiceNow’s physical infrastructure by ensuring reliable systems, actionable telemetry, and well-governed knowledge management. As a Senior Service Readiness Engineer, you will manage the entire readiness process from intake request through to customer handoff. Coordinate onboarding and capacity planning activities to ensure infrastructure and software services are prepared for deployment. Track and manage shipment, configuration, and deployment records to maintain operational transparency. Partner with subject matter experts, procurement, networking, software engineering, and operations teams to ensure timely and accurate execution of readiness tasks. Ensure systems and services are technically ready for use and meet service readiness standards.