Lead the Semantic Analytics portfolio, including Intent Analyzer and Analytics Studio, shaping strategy and driving its execution. Reimagine how enterprises extract meaning from conversational data, integrating Generative AI into analytics workflows and intelligence products. Collaborate with cross-functional teams to deliver scalable, high-value solutions.

Define and implement the product strategy for Five9 Intelligent Virtual Agents to align with the company's overall vision and goals. Support IVAs in their evolution to replace traditional IVRs. Proven familiarity with AI concepts, including NLU, and ML, LLM and RAG is crucial as well as data reporting and analytics.