Job Description
Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform. Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work. Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline. Conduct vulnerability assessments and implement security enhancements within the ServiceNow environment.
Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams. Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations. Proactively identify system inefficiencies and implement solutions to prevent recurring issues. Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements. Be a mentor for colleagues and help promote knowledge-sharing.
About ServiceNow
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology, connecting people, systems, and processes to improve work for over 8,100 customers.