New Product Manager, Customer Support

This is a rare opportunity to lead a critical domain within a high-growth, product-led, mission-driven, and growth-stage company tackling one of the most expensive and urgent workforce challenges in healthcare. As the Product Manager, Customer Support, you will own the support experience end-to-end, managing a team of 8 and transforming reactive support signals into scalable product solutions. You'll work across Customer Support, Product, and Engineering to identify friction points, reduce ticket volume, and improve the product experience for thousands of users. Your mandate is to reduce operational pain while improving user outcomes through systems, tooling, and design thinking. At Thalamus, we value ownership, empathy, and a builder’s mindset.