Call Center Agent (m/w/d) Second Level Support
You are the central interface for our field service, ensuring that all orders in the after-sales area are processed reliably and professionally You answer questions about products, tariffs and processes using your know-how to ensure clarity and support sales in all matters. You will take over the follow-up of special cases in the order process, taking a structured approach and finding solutions for complex topics, strengthening customer satisfaction and recognising opportunities.