Technology Support Consultant
Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software. Advise clients using industry best-practices and recommend opportunities for continuous improvement. Maintain client security standards and confidentiality of information. Clearly document support issues, resolution steps, and newly deployed equipment within RSM’s ticketing system. Effectively communicate with clients via phone, email, and in-person.