Job Description
As an Owner Relations Representative, you will be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally. The role involves handling financial and marketing questions, providing clear explanations of performance metrics and revenue insights. Keeping owners updated on their property's performance and operational activities is crucial, along with resolving conflicts with professionalism and empathy. Collaboration with property managers to oversee home operations and proactively identify opportunities to improve owner satisfaction and increase home performance will be expected. The candidate should be customer-focused, personable, a problem solver, well-spoken, sales-minded, organized, and tech-savvy.