Senior Researcher, Marketing Insights

This hybrid role co-leads Liberty Mutual's Online Reputation Strategy and combines program management expertise with market research acumen to solicit and learn from authentic customer reviews. You will collaborate with a top-tier external vendor and internal research teams to ensure that review request efforts are targeted and effective, shaping strategic marketing initiatives, brand building efforts, and customer experience optimization. The role involves designing and maintaining dashboards to monitor review performance, using AI tools to analyze unstructured customer feedback, and translating data into customer experience strategies.