Your Mission:
- Be the data lead for the Client Operations division, overseeing the client issue lifecycle to ensure fast, secure, and frictionless service as the company grows.
- Identify site-wide technical glitches and monitor fraud patterns to optimize support case resolution and maintain platform security.
What You'll Do:
- Support ecosystem analytics by owning reporting on case volume and resolution rates, identifying bottlenecks to decrease time to resolve.
- Monitor real-time data for site issues and anomalies, bridging Client Ops and Engineering for rapid incident response and fraud mitigation.
- Use Tableau for operational intelligence visualizations, conduct root cause analysis on recurring issues, and partner with Data Engineering for data pipeline advocacy.
What We're Looking For:
- 5+ years of Data Analyst experience focusing on operations, trust & safety, or customer support analytics.
- Proficiency in Tableau or Hex for creating actionable dashboards and advanced SQL skills for complex queries.
- Experience with fraud and risk mindset, problem-solving abilities, and a bachelor’s degree in a quantitative field.
Engine
Engine is a travel and fintech platform that transforms business travel by combining corporate travel, a charge card, and spend management into one personalized and rewarding experience. The company serves over 20,000 companies and 1 million travelers with rapid growth, industry-leading rewards, and is cash flow positive, backed by major investors and recognized as a top workplace.