Job Description
GuidePoint Security's Incident Response (IR) Solutions Manager serves as the critical liaison between clients, internal response teams, and strategic partners to ensure the efficient intake, scoping, and execution of cyber incident engagements. This role blends technical understanding of incident response with business awareness, overseeing case intake, managing Statements of Work (SOWs), supporting pre-sales initiatives, and maintaining trusted relationships with insurance carriers, breach coaches, and external counsel.
Key responsibilities include inbound queue support, scoping and SOW management, business development support, AE handoff process, pre-sales support, case management and Insurance and counsel relationship support.
Qualifications include 5+ years of experience in Incident Response, Cybersecurity Services, or Client Delivery Management and a strong understanding of cyber incident lifecycle, DFIR processes, and insurer/legal roles. Excellent communication and stakeholder management skills across technical and executive audiences are a must have. A bachelor’s degree in Cybersecurity, Information Technology, or related field (or equivalent experience) is also required.
About GuidePoint Security
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.