Solutions Architect

Deepgram is searching for a Solutions Architect to lead architecture and implementation for enterprise deployments that use Deepgram’s speech‑to-text, text‑to-speech, and voice‑agent capabilities. They will own post‑sales technical success for assigned accounts, unblock integrations, optimize accuracy and latency, and guide customers to stable production. This role serves as the Tier‑3 escalation point for complex issues, drives root cause analysis, proposes mitigations, and writes durable fixes or automation when possible. The Solutions Architect will design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents and build high‑quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. They will also contribute to knowledge systems, capture runbooks, playbooks, and docs that scale their expertise across regions, and participate in an on‑call or incident rotation appropriate for the region and customer support tier.