Associate Creative Director, Consumer Services

About the Role:

• As an Associate Creative Director, you are the strategic and creative owner for all client work within a dedicated vertical.
• You lead creative strategy and design, oversee production and post-production output, and partner with cross-functional teams to drive business growth.
• You are the face of creative for your clients - pitching ideas, guiding execution, and ensuring all campaigns deliver on brand, channel, and performance objectives.

Responsibilities:

• Oversee the creative vision and output for clients within a defined industry vertical while serving as the senior creative advisor.
• Oversee all aspects of creative - from strategy to execution to post-production - ensuring output aligns with performance goals.
• Lead and manage a group of creative professionals, overseeing 3–4 direct reports at senior levels.

Role Requirements:

• Demonstrated portfolio illustrating proficiency to conceptualize, develop and deliver creative campaigns across multiple channels.
• Senior level mastery of one or multiple executional skill sets: Copywriting, Design, Production, Strategy, or Post Production.
• Deep understanding of creative best practices, strategy, compliance, project management and team management.

Key Performance Indicators:

• 96%+ Creative client retention rate.
• Closed Service Expansion Retainer for Creative to support Division.
• 8 Average Client NPS.