Telephone Clinician

Provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat. Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager. Accurately capture all information on the database pertinent to the clinical management of the case and adhere to all clinical protocols and procedures as laid out by Clinical Management. Minimum of a Master’s Qualification as a Psychologist or a Counsellor is required. Must be able to undertake therapy in Hindi and English and provide counseling within a short-term framework.