Head of Payments

PAYMENTS STRATEGY, ACQUIRING & PARTNER PORTFOLIO:

• Define payments strategy and build the 2026–2027 payments roadmap aligned with the company’s expansion plans
• Design and manage a portfolio approach, including market prioritization and local acquiring expansion in priority growth markets
• Own commercials end-to-end: pricing negotiation across processing, FX, disputes/refunds, settlement currencies, and SLAs

PAYMENTS PERFORMANCE OPTIMISATION:

• Establish and run a regular payments performance cadence (dashboards, issues, experiments, outcomes)
• Run structured optimisation loop through issuer pattern analysis, soft/hard decline strategy, 3DS/SCA strategy, retries, and failover
• Improve unit economics by separating and optimising cost drivers: scheme/interchange, PSP/acquirer markup, FX, disputes/refunds, and fraud

MOR OPERATIONS EXCELLENCE:

• Implement stronger and scalable MOR operations (disputes/refunds workflows, reconciliation/settlement automation, fraud management)
• Define FX & settlement strategy to reduce FX spread and avoidable conversions (including refund economics), in partnership with Finance & Supply teams
• Build and manage the payments operating model and hiring plan