Project Manager I

The Project Manager will be expected to develop and manage engagement and delivery activities with strategic customer accounts. The PM will be a solution-focused professional responsible for representing service delivery for both existing and prospective customers, as well as managing the delivery of the customer solutions. The ideal candidate will have experience managing consulting engagements and the delivery of Enterprise-scale solutions. Day to Day Responsibilities: Lead the implementation of projects for the benefit of FORM’s customers (new and existing). Manage day-to-day customer interactions, working with customer contacts to understand their requirements, identify gaps, and resolve issues. Operate with a sense of urgency, producing accurate work product while maintaining lines of communication with all technical teams involved in each project. Coordinate between technical and functional specialists as well as subject matter experts, within FORM and customer organizations. Take a leadership role with team members, departments and our other offices around the world to produce a variety of deliverables with speed, efficiency and quality. Partner with sales, pre-sales, product management and development teams on the solution, with focus on assessing implementation sizing, writing statements of work, and facilitating the customer signature and approval process. Demonstrate a broad knowledge of the Form.com platform and offering framework, as well as the ability to communicate the FORM value proposition and competitive advantage. Track and manage projects with the goals of meeting customer satisfaction while staying within schedule and cost targets. Build and cultivate strong customer relationships. Manage to service delivery governance metrics with customers and cross-functional delivery teams.