D365 Project Manager

The PM will have overall responsibility of a project’s scope, deliverables, budget, timeline and resources and will also work with other team members, customers, partners and sub-contractors and the Sales team to ensure successful delivery of Dynamics 365 to customers. You will be responsible for customer interactions, understanding the customer’s business and will participate in full life cycle implementations using approved methodology. Project Management duties on complex projects or on multiple projects include defining service objectives, developing project plans, assembling and scheduling required service resources, defining service measurements, managing budget/actual and scope of work, approval of project-related T&E. You will ensure projects are forecasted appropriately as well as defining “best practices” in delivery, including templates, work plans, methodologies. Resolve project, customer and staff issues. Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements. Collaborate with project architects on a weekly basis to review time spent and validate deliverables, ensuring efficient utilization of the project budget. Drive the creation, use, and continuous improvement of project delivery tools, including standard templates, work plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and PMO-approved methodologies. Collaborate with solution architects and subject matter experts to support complex solutioning, integrations, and data migration workstreams, especially when requirements extend beyond the standard scope. Maintain a strong delivery posture by performing granular quality assurance (QA) across key deliverables, including project plans, scope documents, functional specs, and test plans, ensuring alignment with project and customer expectations. Enforce PMO and delivery governance standards through rigorous documentation, risk tracking, and project control mechanisms, while driving continuous improvement in delivery performance. Promote transparency, accountability, and customer satisfaction through proactive communication, expectation setting, and regular updates across all levels of the delivery and customer organization.