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Community Management
Social Media Comment and Community Management:
- Engage with comments on organic posts and paid ads using approved responses.
- Route sales, support, or sensitive issues to the right internal team.
- Hide or escalate spam, abuse, or compliance concerns as needed.
Direct Message Management:
- Monitor and reply to DMs with accurate, brand-aligned information.
- Document escalations and follow up to confirm resolution.
- Protect confidential information and move sensitive conversations offline.
Weekly VACI Facebook Live Coordination:
- Confirm presenter, topic, and logistics; schedule and promote the event.
- Moderate live comments, surface strong questions, and remove spam.
- Publish replay and verify all links and calls to action are correct.
Social Media Publishing and Content Creation:
- Schedule and publish approved content via Agorapulse across all platforms.
- Draft original posts based on VACI resources, events, and campaigns.
- Work with design and video teams for larger creative projects.
VA Claims Insider
VA Claims Insider helps veterans navigate and secure their VA disability claims. They are a dedicated team that values professionalism and equal opportunity, operating fully remote with a focus on supporting the veteran community.