Job Description
Be part of Extend's Claim Analytics team within our centralized Risk, Analytics and Data Science team, focused on driving operational efficiency and managing risk by surfacing actionable insights and enabling data-informed decision-making. If you’re excited about breaking down complexity and ambiguity into quantifiable impact, you’ll thrive on our team. You will identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering actionable recommendations based on key performance metrics. Assist risk analytics by diving into claim performance and loss trends aiming to improve claims process and mitigate operational and financial risks. Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders. Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost. Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies.
About Extend
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction.