Job Description
Client Management:
-Ensure client success by providing oversight of assigned clients.
-Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA-MICC.
-Serve as resource person for staff regarding the client, client procedures, and client product(s).
Team Leadership:
-Mentor junior staff and provide initial and ongoing training.
-Ensure staff performance and proficiency across client product(s) & procedures.
-Proactively monitor work processes related to handling medical information inquiries and ensure compliance.
Medical Information Support:
-Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
-Utilize medical information skills to identify, research, and critically evaluate medical literature.
-Identify adverse events and product complaints during interactions with customers.
About EVERSANA
EVERSANA is committed to creating and delivering next-generation commercialization services to the life sciences industry with over 7,000 employees.