Senior Strategic Content Manager

The Senior Strategic Content Manager (Sr. Manager) is a critical role within Digital Technology Experience (DTX), reporting to the Director, DT Engagement and Communications. This role sits at the intersection of strategy, storytelling, and operations—ideal for someone who can zoom out to see the big picture and zoom in to refine individual words. Key responsibilities include leading DTX communications strategy, providing engagement and communications support, and offering strategic content recommendations. The role involves developing high-quality content, managing complex projects, and supporting the DT employee experience through various initiatives. The manager will partner with stakeholders to provide strategic counsel, understand their objectives, and consult on solutions. Additionally, the role requires experience in leveraging AI, excellent communication and program management skills, and the ability to advise executives and build consensus. Candidates should be data-driven, creative problem solvers passionate about elevating the employee experience. ServiceNow is an equal opportunity employer, and accommodations are provided for candidates with disabilities.