Job Description
The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments. Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment. Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey. They will respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns. They will maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards. Other duties as assigned. Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday. This position is 100% remote.