Senior Data Scientist, Patient Experience

Build innovative, data-driven products that enhance patient engagement and retention to improve the lives of moms and babies. We're looking to bring on a data scientist to join our Patient Experience team and drive the development of next-generation products that keep patients engaged throughout their care journey. Patient engagement and retention are critical to Pomelo's mission to improve pregnancy outcomes. As a member of the Patient Experience team, you will design, build, and optimize products that create meaningful connections with our patients and drive sustained engagement. Specifically, you will: Become an expert in patient behavior, engagement patterns, and retention drivers, playing a foundational role in shaping Pomelo's patient experience strategy Complete exploratory analyses to inform development of engagement-focused features, such as conversation topic categorization and patient journey segmentations Contribute to the development of AI-powered features and products, such as content generation, dynamic intake forms and internal efficiency workflows Collaborate with engineers on the full product lifecycle from research and prototyping to implementation and performance monitoring across multiple product areas Build robust data pipelines and analytics infrastructure to measure patient engagement, track retention metrics, and optimize product performance Execute comprehensive analyses to measure product performance, conduct A/B tests, and quantify the impact of new features on clinical and business outcomes Collaborate closely with Product, Clinical, and Engineering teams to translate patient insights into actionable product improvements and new feature development