Bilingual (Spanish) Virtual Nurse Case Manager/Neurology (12-9p EST)

About the Position:

• The Nurse Case Manager will provide ongoing contact center and virtual support.
• The Nurse Case Manager will leverage their knowledge while combining technical expertise to deliver best-in-class support.
• The Nurse Case Manager will partner closely with cross-functional stakeholders.

Essential Functions:

• Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text.
• Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively.
• Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed.

Required Skills:

• Background in neurological conditions and/or rare disease.
• High emotional intelligence and ability to exhibit empathy to meet each patient where they are.
• Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing.