Head of Data & Analytics

This critical leadership role involves driving strategy, building a high-performing team, and shaping the future of decision-making at Customer.io. Responsibilities include championing the adoption of AI/ML-powered analytics, defining a modern data and analytics strategy, and establishing a robust governance framework for KPI and performance measurement. The role also entails leading and mentoring the Data team, fostering a culture of AI-first curiosity, and serving as a proactive business partner to leaders across departments. Ultimately, the role owner must ensure high standards in data governance, quality, and accessibility, and lead experimentation and insight delivery to support product and marketing innovation.