Job Description
Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow. Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause. Provide conversational, technical support primarily through Slack channels and our ticketing system. Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements. Document common issues, solutions, and best practices to build our knowledge base. Occasional flexibility needed for urgent customer issues or supporting customers in different time zones.
About VCluster Labs
VCluster Labs is a venture-backed tech startup that raised +$30M from top-tier VCs and is the company behind vCluster, an open-source technology.