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Omnichannel & Business Analysis:
- Analyze performance across digital and offline channels (eCommerce, phone, Viewing Rooms) to understand customer behavior and revenue drivers.
- Evaluate cross-channel interactions to identify opportunities to improve acquisition, conversion, and retention.
Data Analysis & Modeling:
- Analyze large, complex datasets to uncover trends and insights that drive business decisions.
- Apply statistical techniques to support forecasting for demand, revenue, customer lifetime value, and churn.
Reporting, Visualization & Enablement:
- Build and maintain dashboards and reports that enable self-service insights for stakeholders.
- Monitor KPIs, flag performance shifts, and recommend actions.
Saatva
Saatva is a direct-to-consumer mattress and home furnishings company providing healthy and restorative sleep. They are expanding their physical presence and driven by a people-first culture valuing curiosity, collaboration, and data-informed decision-making.