Technical Writer

The GFiber Brand team is looking for a writer that can blend technical writing ability with the creative aspects involved in crafting engaging and compelling written content. This writer will effectively communicate with our audiences and provide information to our customers in ways that give customers confidence with sometimes complicated technology concepts. The role will involve creating, reviewing and editing copy across Help Center articles, email campaigns, blogs, virtual assistant and self service channels, video scripts and other platforms that guide, reassure and persuade customers. Write and edit clear, concise content across multiple platforms to communicate complex technical information in an accessible way for all customer segments. Collaborate with cross-functional teams to ensure stakeholder needs are met and content aligns with company goals and adheres to brand voice, tone, and guidelines. Stay current with industry trends and product updates, applying this knowledge to create relevant and up-to-date customer-facing documentation that reflects GFiber’s evolving brand and technology.