Forward Deployed Engineer

About the Role:

• This is a client-facing implementation role where you'll turn conversational AI products into production-ready systems for banks and credit unions.
• Success is measured by customer outcomes, not just code shipped, and you'll work autonomously while mentoring new team members.

What You'll Do:

• Consult with clients throughout implementation, guiding them with Posh's best practices and recommendations based on customer success.
• Troubleshoot and fix issues when something breaks, owning each deployment until it is live, stable, and working as expected.
• Track success metrics for each deployment and document best practices internally to improve the platform.

What You'll Bring:

• 5 to 10 years of software engineering experience, including hands-on client implementation and direct client calls.
• Strong backend skills in Python or Node.js, plus experience with conversational AI, fintech, and banking systems.
• Working knowledge of telephony, API connectors, and cloud environments, and comfort answering tough technical questions live.

Benefits:

• Financial wellness: competitive salary, company equity, and 401(k) retirement planning.
• Health family: medical, dental, and vision insurance, plus fully paid parental leave.
• Flexible time off and professional growth budgets, with monthly home office and wellness stipends.