You will play a key role in designing and improving conversational experiences for digital channels.
Ensure customer journeys are intuitive, measurable, and aligned with business goals.
Work closely with product, technology, and experience teams to create effective communication flows.

Key Responsibilities:

Design and optimize customer journeys across WhatsApp and chatbot experiences.
Understand business processes and translate them into clear conversational flows.
Create and improve scripts, dialogue structures, personas, and conversational experiences.
Define and support data instrumentation strategies for journey tracking and analysis.

Requirements:

Proven experience in UX Writing and Conversational Design.
Experience designing chatbots, voice response systems, and WhatsApp customer journeys.
Strong knowledge of user journey mapping, service blueprints, and complex flow diagrams.
Proficiency with prototyping tools such as Figma and Miro.

Benefits:

Meal allowance and food allowance.
Home office support and medical/dental assistance.
Life insurance and discount partnerships.
Access to agility and professional development training.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair and objective review process. They operate globally with a focus on technology-driven recruitment and a collaborative culture.

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