Job Description
The Program Manager / Customer Success Manager will lead technical delivery, customer success, and relationship management with federal and public sector customers. Responsibilities include end-to-end program delivery, cross-functional coordination, customer success and relationship management, contract and compliance management, technical advisory and integration, and customer advocacy. The role requires 3–5 years of program management or customer success experience in public sector environments, preferably within the US Department of Defense. Also they must have an active SECRET clearance. Preferred qualifications include prior experience working with AI/ML, SaaS, or data-focused platforms, and hands-on program delivery in Department of Defense cloud or on-premises environments.
About Unstructured Technologies
Unstructured values service and encourages veterans of the US military and civilian agencies to apply to this role.