Senior Implementation Manager

You will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs. Partner with sales to define project scope and ensure a seamless customer experience. Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy. Handle implementations of varying scales with a focus on time to value for customers. Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers. Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert. Complete virtual consultations and optimization strategies, supports roll-outs. Perform complex data migrations and advanced CSV imports/exports. Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments.