Director of Servicing

Zippy

Remote regions

US

Benefits

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Servicing Operations & Leadership:

  • Drive operational excellence while maintaining a fair, respectful, and customer-first servicing experience
  • Serve as a senior escalation point for complex servicing issues, ensuring timely and thoughtful resolution

Strategic Partnership & Execution:

  • Own initiatives end-to-end, exercising sound judgment and full accountability for outcomes
  • Step in to lead servicing priorities as needed to support the VP of Servicing and broader organizational goals

Process, Technology & Build-Out:

  • Play an active role in ongoing servicing build-out as processes evolve with the business
  • Translate operational needs into clear, actionable technical requirements

Team Oversight & Development:

  • Support hiring, onboarding, development, and performance management
  • Help shape servicing team structure, roles, and responsibilities as Zippy continues to scale

Zippy

Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Our remote-first team is spread across the United States and prides itself on its commitment to finance happiness through the power of home.

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