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Servicing Operations & Leadership:
- Drive operational excellence while maintaining a fair, respectful, and customer-first servicing experience
- Serve as a senior escalation point for complex servicing issues, ensuring timely and thoughtful resolution
Strategic Partnership & Execution:
- Own initiatives end-to-end, exercising sound judgment and full accountability for outcomes
- Step in to lead servicing priorities as needed to support the VP of Servicing and broader organizational goals
Process, Technology & Build-Out:
- Play an active role in ongoing servicing build-out as processes evolve with the business
- Translate operational needs into clear, actionable technical requirements
Team Oversight & Development:
- Support hiring, onboarding, development, and performance management
- Help shape servicing team structure, roles, and responsibilities as Zippy continues to scale
Zippy
Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Our remote-first team is spread across the United States and prides itself on its commitment to finance happiness through the power of home.